Privacy policy

Who we are

The website costapatagonia.cl belongs to Sociedad Hotelera y Comercial Costa Patagonia Limitada, tax ID (RUT) 76.591.913-4 ("Costa Patagonia"), located at Calle Pichilemu 530, corner of Evaristo Merino, Pichilemu, Chile. We are the controller of your data (the party responsible for it). For any question about it, write to reservas@costapatagonia.cl.

Your booking and your payment

• When you book, you give us your first name, last name, email, phone and country. We use them to create and confirm your booking, write to you about your stay and issue your receipt or invoice. We do this because it is necessary for the contract you ask us for. Our booking system is Cloudbeds.
• Card payments are processed by Mercado Pago. We do not see or store your card details.
• If you pay by bank transfer, we check in our Mercado Pago account that the amount arrived to confirm your booking. You can upload the receipt on the site; we keep it with your booking.
• If you tell us something about your health (an allergy, an accessibility need), we use it only to prepare your stay, with the consent you give by telling us, and we do not copy it to other systems.

Cookies and analytics

This site does not use third-party analytics or advertising tools, such as Google Analytics, Microsoft Clarity or the Meta pixel. That is why we do not show you a cookie notice. If we ever add them, they will not turn on without your permission and we will say so on this page.

Also:

• Where your visit comes from: if you arrive from an ad or a campaign, we keep in a cookie of our own (pdr_or), for 30 days, which campaign you came from. That detail is noted in your booking so we know which ads work, and it is not sent to third parties. We do this based on our legitimate interest, and you can object by writing to us.
• WhatsApp: if you write to us on WhatsApp from the site, the message starts with a greeting. WhatsApp is a Meta service, subject to its own terms.

Who we share it with

Only with the services that make the booking, the payment and the site work. All of them act on our behalf, except WhatsApp, which applies its own terms. We do not sell your data. Several of these services store your data outside Chile; we work with providers whose contracts require protecting it at least as Chilean law requires.

Provider	What for	Where
Cloudbeds	Booking system	United States
Mercado Pago	Card payments and transfer checks	Chile and other countries
Vibrando con el Código	The studio that runs our site	Chile
Hostinger	Website hosting	Brazil
Meta (WhatsApp)	Messages, if you write to us	United States

How long we keep it

Data	Period
Booking and contact details	2 years from your last stay
Receipts, invoices, payments and transfer receipts	6 years, required by tax law
Booking you did not finish	30 days; then we delete your name and contact details
Where your visit came from (pdr_or)	30 days in your browser; then, as long as your booking is kept
Requests about your data and our answer	4 years, to show that we answered

How we protect it

We use an encrypted connection (HTTPS) and access limited to the people who need it, and we work with providers with recognized security standards. If an incident puts your data at risk, we will let you know, and we will notify the authority when the law requires it.

Your rights

You can ask us to see your data, correct it, delete it, object to a use, receive it in a portable format, or block it while we review your request. Write to reservas@costapatagonia.cl and we will answer within 30 days. From 1 December 2026, if we do not answer or you disagree with the answer, you can file a complaint with the Chilean Personal Data Protection Agency (Agencia de Protección de Datos Personales). You can also block cookies in your browser.

Updated on 3 November 2026.